Terms and Conditions
Zona Turistica operates under the licence of Directorio de Hoteles Mexico, S.A. de C.V. in the following address: Filadelfia 128 - 102, Col Nápoles, 03810, Mexico City. +52 (55) 53408800
When using our services or making a booking we imply you have read and accepted our Terms and Conditions described below:
Zona Turistica provides an online platform (website) through which registered hotels display their information, availability and price for users to consult, choose and make a reservation. A direct contractual relationship establishes when selecting an accommodation provider. It is understood that Zona Turistica functions solely as an intermediary between the user and the hotel. All documentation sent by Zona Turistica speaks on behalf of the hotel.
Every hotel has access to an extranet through which they are fully responsable for providing and updating price and availability. Zona Turistica is not responsible for this information and does not guarantee to be exact, complete, or correct. The hotel carries full responsibility for its information, prices and availability shown.
Zona Turistica services are free of charge, there are no extra fees added to any accommodation price. Credit card data will only be used as a guarantee for the reservation, no charge will be made since guests will pay directly at the hotel upon arrival.
In some special cases or seasons of high occupancy, some hotels may charge a payment in advance by bank transfer or credit card. In this case users credit card may be charged a fee of one night, two nights or even the entire stay, sometimes with no option for refund. We advice the user to revise the information for each room under “Special Conditions” before making the transaction.
Because the charge is always made directly by the hotel, they will be responsible for providing the invoice after checking out. Zona Turistica will not charge for any payment, as the only ones authorized to do so are the hotels themselves.
Each hotel applies its own cancellation policies. The act of making a booking implies that the user knows and accepts the cancellation policies and charges for a “no show” (not present at hotel).
Some rates and special deals do not allow changes or cancellations, and are indicated as "not refundable”. Each room contains this specification and should be considered before making a reservation.
Zona Turistica shall only be liable for direct damages actually suffered or incurred due to malfunctions or errors attributable to our obligations in respecto to our services, equivalent to the total amount of the cost of the reservation.
Additionally and as far as permitted by Mexican laws, Zona Turistica will not be liable for any claim, cost or expense caused by loss or damage due to personal or third party injuries, accidents or deaths, theft, strikes, delays in transportation, weather conditions, damage to property or any other act beyond our control.
These terms and conditions and the provision of services offered by Zona Turistica will be governed and interpreted by the existing laws of Mexico City, Mexico, waiving any other jurisdiction that may correspond.
Information updated, January 12, 2022.